How do I enable 2FA for my account?

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How do I enable 2FA for my account?

Overview

Two-Factor Authentication (2FA) adds an extra layer of security to your account by requiring a one-time code in addition to your password. This helps protect your account even if your password is compromised.

Step-by-Step Guide

1. Log in to your account

  • Access your hosting control panel or client area
  • Sign in with your username and password

2. Go to security settings

  • Navigate to Account Settings
  • Open the Security section
  • Look for Two-Factor Authentication (2FA)

3. Enable 2FA

  • Click Enable 2FA
  • A QR code will appear on the screen

4. Set up your authenticator app

Use an app such as:

  • Google Authenticator
  • Authy
  • Microsoft Authenticator

Steps:

  • Open the app
  • Scan the QR code shown on your screen
  • The app will generate a 6-digit code

5. Verify setup

  • Enter the 6-digit code from your app
  • Click Confirm / Enable

2FA is now active on your account.

Important Notes

  • You will need your authenticator app every time you log in
  • Backup codes may be provided—store them safely
  • If you lose access to your device, account recovery may be required
  • 2FA is highly recommended for all hosting accounts

Common Issues & Fixes

Code not working

  • Ensure your device time is synced automatically
  • Wait for a new code (codes refresh every ~30 seconds)

QR code not scanning

  • Try increasing screen brightness
  • Use manual setup key instead of QR code
  • Ensure camera permissions are enabled in your app

Lost access to authenticator app

  • Use backup recovery codes if available
  • Contact support to reset 2FA after identity verification

Need Help?

If you are unable to set up or recover Two-Factor Authentication, support can assist with resetting access after verifying account ownership.

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