How do I reactivate a suspended hosting account?

How do I reactivate a suspended hosting account?

Overview

A hosting account is usually suspended due to non-payment or a billing issue. Once the outstanding balance is cleared, your service can be reactivated and your website and email restored.

Step-by-Step Guide

1. Log in to your FossBilling client area

Go to your client portal and sign in with your account details.

2. Check your services

Navigate to:

• Services
• Select the suspended hosting service

3. View unpaid invoices

Go to Billing / Invoices and check for any outstanding payments linked to the service.

4. Pay the overdue invoice

Open the unpaid invoice and complete payment using your preferred payment method.

5. Wait for automatic reactivation

Once payment is confirmed:

• Your hosting service will be reactivated automatically
• Your website and email should come back online shortly after

Important Notes

Suspension usually happens immediately after an overdue invoice Reactivation is normally automatic once payment is received DNS settings do not need to be changed after reactivation Some services may take a few minutes to fully restore

Common Issues & Fixes

Website still offline after payment Wait a few minutes and refresh DNS/cache

Service still shows as suspended Ensure the invoice is fully paid and processed

Email not working after reactivation Check DNS and mail services are correctly configured

Need Help?

If your hosting has been paid but still shows as suspended, our support team can manually review and restore your service quickly.