What happens if my hosting expires?

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What happens if my hosting expires?

Overview

If your hosting service expires, your website and email services will stop working until the service is renewed. Your data is not deleted immediately, so you still have time to restore access.

What happens after expiry

1. Immediate service suspension

Once your hosting expires:

  • Your website will go offline
  • Email services will stop sending and receiving
  • Your control panel access may be restricted

2. Grace period (60 days)

After expiry, your account enters a retention period:

  • Your files and databases are kept on our servers for up to 60 days
  • You can still renew your hosting during this time
  • Once renewed, your website and email will be restored

3. After 60 days

If the hosting is not renewed within 60 days:

  • Your website files and databases may be permanently deleted
  • Email data associated with the account may also be removed
  • Recovery may no longer be possible after this point

How to restore your service

To bring your hosting back online:

  1. Log in to your FossBilling client area
  2. Go to Services
  3. Select your expired hosting service
  4. Click Renew / Pay Invoice
  5. Once payment is completed, services will be reactivated

Important Notes

  • Renewing quickly ensures no downtime for your website or email
  • Data is not immediately lost after expiry, but it is not permanent
  • Backups are still strongly recommended for safety

Common Issues & Fixes

Website still offline after renewal

  • Wait a few minutes for service reactivation
  • Clear browser cache

Email not working after renewal

  • Check DNS and mail settings are still correct

Service not showing as active

  • Confirm invoice payment has fully processed

Need Help?

If your hosting has expired or you’re unsure about renewal, our support team can help restore your service and ensure your website is back online quickly.

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