How do I create an FTP account?

How do I create an FTP account?

Overview

FTP (File Transfer Protocol) accounts allow you to securely upload, download, and manage your website files using an FTP client such as FileZilla. You can create multiple FTP accounts with different access levels depending on your needs.

Step-by-Step Guide

1. Log in to your control panel

• Open your hosting control panel
• Sign in with your username and password

2. Go to FTP management

• Navigate to FTP Management or FTP Accounts
• Click Create New FTP Account

3. Enter FTP account details

Fill in the required fields:

• Username: Choose a name (e.g. websiteftp)

• Password: Create a strong password

• Directory (optional):

  • Set /public_html/ for full website access
  • Or restrict access to a specific folder

4. Create the account

• Click Create
• The FTP account will now be active immediately

5. Connect using an FTP client

Use an FTP program such as FileZilla and enter:

• Host: Your domain or server IP
• Username: Full FTP username (e.g. user@domain.com or provided format)
• Password: The password you created
• Port: 21 (default FTP port)

Important Notes

• You can create multiple FTP accounts for different users or projects
• Restricting directory access improves security
• Always use strong passwords for FTP accounts
• SFTP may be available on some servers for secure connections

Common Issues & Fixes

Cannot connect to FTP

• Double-check username and password
• Ensure correct host (domain or server IP)
• Try using port 21 or 22 (for SFTP if supported)

Login successful but no files visible

• Check directory path assigned to the FTP account
• Ensure it points to /public_html/ or correct folder

Connection times out

• Verify firewall settings
• Ensure FTP port is not blocked locally or on server
• Try passive mode in FTP client settings

Need Help?

If you are unable to connect or configure FTP access, support can help verify credentials, server settings, and troubleshoot connection issues.